Make Craft

Privacy Policy

1. Who We Are

Our website address is: https://makecraft.co.uk.
This website is operated by MakeCraft.

For any privacy-related questions or requests, you can contact us at:
contact@makecraft.co.uk

2. What Personal Data We Collect and Why

We collect personal data to operate our website, process orders, improve our services, and provide customer support. Data may be collected through forms, cookies, analytics, comments, purchases, uploaded media, and event submissions.

2.1 General Personal Data

We may collect:

  • Name, email address, phone number
  • Billing and shipping address
  • Account details (username, password)
  • Order and transaction information
  • Technical data such as IP address, browser type, and cookies
  • Any images/media you upload

Data is processed under consent, contractual necessity, legal obligations, and legitimate interests such as fraud prevention and website security.

2.2 Comments

When visitors leave comments, we collect:

  • Data entered in the comment form
  • IP address and browser user agent (spam detection)

A hashed version of your email may be shared with Gravatar to detect an associated profile.
Gravatar Privacy Policy: https://automattic.com/privacy/
After approval, your profile picture becomes visible with your comment.

2.3 Media Uploads

Avoid uploading images containing EXIF GPS location data. Visitors can download and extract this information from posted media.

2.4 Contact Forms

Any information submitted through contact forms is used for customer service purposes only.
We do not use these submissions for marketing unless you explicitly opt in.

2.5 Cookies

We use cookies to:

  • Remember your name, email, and website for comments
  • Verify your browser accepts cookies (login page)
  • Maintain login status and display preferences
  • Track cart contents (WooCommerce)

Cookie durations range from a single session to 1 year. You can manage cookies through your browser settings.

2.6 Analytics

We may use analytics tools to collect anonymous usage data to help improve our site. These tools may set their own cookies.

2.7 WooCommerce (Online Store)

We collect information during the checkout and shopping process, including:

  • Products you’ve viewed (to show recently viewed items)
  • IP address and browser type (e.g., for tax/shipping estimates)
  • Shipping address (to calculate delivery)
  • Your name, billing/shipping address, email, phone number
  • Payment details (processed by third-party gateways such as PayPal)

We use this information to:

  • Process orders and payments
  • Send order updates
  • Prevent fraud
  • Comply with tax and legal obligations
  • Improve store features
  • Send optional marketing (if you opt in)

If you create an account, your details are saved to streamline future purchases.

2.8 The Events Calendar

When creating, submitting, or importing events, venues, or organisers, we may collect:

  • Venue details (name, address, phone, website, coordinates)
  • Organiser details (name, email, phone, website)
  • Event details (description, date/time, cost, image, website)
  • Data from imported CSV/ICS files or external sources (e.g., Eventbrite, Meetup)

API keys may be used for features such as Google Maps, Eventbrite, PayPal, Meetup, or Zoom.

Eventbrite ticket purchases are processed directly through Eventbrite.

2.9 Embedded Content

Articles may include embedded content from third-party websites (videos, images, etc.).
These websites may collect data, use cookies, and track your interaction as if you visited them directly.

3. Who We Share Your Data With

We share data only with trusted third parties needed to operate our site or services, including:

  • Payment processors (e.g., PayPal)
  • Spam detection services
  • Shipping/fulfilment providers (if applicable)
  • Event-related services (e.g., Eventbrite if you interact with their events)
  • Analytics providers (if used)

If you request a password reset, your IP address will be included in the email.

4. How Long We Retain Your Data

  • Comments: retained indefinitely.
  • Registered user accounts: stored until edited or deleted by the user.
  • Orders: typically retained for 6–10 years for tax and accounting compliance.
  • Contact form submissions: retained for 6–12 months.
  • Event data: retained until manually removed.
  • Analytics data: retained per provider settings.

5. Your Data Rights

You may request to:

  • Access your personal data
  • Receive an exported copy of your data
  • Correct or update your data
  • Request deletion of your data
  • Withdraw consent
  • Object to certain types of processing
  • Restrict how your data is used

These rights do not include data we are legally required to retain (e.g., tax records).

To exercise your rights, contact: contact@makecraft.co.uk

6. Where Your Data Is Sent

  • Visitor comments may be checked through automated spam detection services.
  • Data may be processed outside the UK or EU when using third-party tools such as hosting services, analytics providers, Eventbrite, Google Maps, or payment gateways.
    We ensure GDPR-compliant safeguards such as Standard Contractual Clauses or equivalent protections.

7. How We Protect Your Data

We use a range of security measures including:

  • HTTPS encrypted connections
  • Secure third-party payment processing
  • Limited staff access and permission controls
  • Regular security updates and monitoring
  • Industry-standard technical safeguards

8. Data Breach Procedures

If a data breach occurs, we follow procedures including:

  • Internal reporting and investigation
  • Security remediation
  • Mandatory notifications to affected users and regulators, if required

9. Third-Party Data Sources

We may receive data from:

  • Payment gateways (payment confirmation)
  • Event import partners (Eventbrite, Meetup)
  • Analytics services

10. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or significant effects for users.

11. Industry Regulatory Requirements

If we become subject to additional regulatory obligations in the future, details will be added here.

12. Contact Information

For privacy questions, requests, or concerns, contact us at:
📧 contact@makecraft.co.uk